Privacy Policy

Effective Date: September 2, 2026
Elite Cleaning Services ("Elite Cleaning Services," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, request a quote, contact us, or use our cleaning and maintenance services.
Elite Cleaning Services is a licensed, insured, and bonded cleaning company based in Abbotsford, British Columbia, serving customers throughout the Lower Mainland and Fraser Valley. Our services include commercial and residential cleaning, carpet cleaning, hard floor care, post-construction cleaning, disinfecting, pressure washing, and related property maintenance services.

1. Information We Collect

Depending on how you interact with us, we may collect the following types of information:
• Contact Information• Name• Email address• Telephone number• Mailing or service address• Company or organization name• Other contact information you voluntarily provide• Service and Project Information
When you request a quote or arrange cleaning services, we may collect information such as:
• Property or project address• Type of property• Type of cleaning or maintenance service requested• Approximate property size• Preferred service dates and schedules• Cleaning requirements or preferences• Information about specific areas requiring service• Photographs or other information you voluntarily provide about a property or project• Other information necessary to prepare an estimate or provide services• Communication Information
We may retain information contained in communications with you, including emails, telephone inquiries, website forms, quote requests, and other correspondence.
Payment Information
When you purchase services, we may collect information necessary to process payments and maintain transaction records. Payment card information may be processed directly by third-party payment providers.
Website and Technical Information
When you visit our website, certain information may be collected automatically, including:
• IP address• Browser type and version• Device type• Operating system• Pages visited• Date and time of visits• Referring website• General website usage information
This information may be collected through cookies, analytics tools, and similar technologies.

2. How We Use Personal Information

Elite Cleaning Services may use personal information for purposes including: • Responding to inquiries and quote requests • Preparing estimates and proposals • Scheduling cleaning and maintenance services • Providing and managing services • Communicating with customers about projects and appointments • Processing payments and transactions • Maintaining customer and service records • Providing customer support • Improving our website, services, and customer experience • Understanding website traffic and usage • Managing our business operations • Sending information about our services, promotions, or updates where permitted by law • Preventing fraud, misuse, or unauthorized activity • Complying with applicable legal, regulatory, and contractual requirements We will not use personal information for purposes unrelated to those described above without obtaining additional consent where required by law.

3. Consent

By providing personal information to Elite Cleaning Services, you consent to its collection, use, and disclosure as described in this Privacy Policy, where consent is required by applicable law.
You may withdraw your consent to certain uses of your personal information at any time, subject to legal, contractual, or other reasonable restrictions.
Withdrawal of consent does not affect the lawfulness of any collection, use, or disclosure that occurred before consent was withdrawn.

4. Disclosure of Personal Information

Elite Cleaning Services does not sell or rent personal information.
We may disclose personal information when reasonably necessary to provide services or operate our business, including to:

• Employees and authorized contractors
• Cleaning and service suppliers
• Payment processors and financial institutions
• Website hosting and technology providers
• Email, communication, scheduling, or customer-management service providers
• Professional advisors such as accountants, lawyers, insurers, or consultants
• Property managers, contractors, or other parties involved in a project where authorized or necessary to provide the requested service
• Government authorities, regulatory bodies, or law enforcement where required or permitted by law
• Other parties where you have provided consent

Third-party service providers may process information on our behalf and may have their own privacy policies and security practices.

5. Quote and Contact Forms

Our website may provide forms that allow visitors to contact Elite Cleaning Services or request a quote.
Information submitted through these forms may include your name, contact information, property details, and information about the services you require. We use this information to respond to your request, prepare an estimate, communicate with you, and provide requested services.
Please avoid submitting sensitive personal information through general website forms unless it is specifically required for the service you are requesting.

6. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember preferences
• Understand how visitors use the website
• Measure website traffic and performance
• Improve our online services and marketing

Third-party analytics or advertising services may also collect information about your interaction with our website.
You may be able to disable or restrict cookies through your browser settings. Doing so may affect certain website features.

7. Marketing Communications

Where permitted by law and where appropriate consent has been obtained, Elite Cleaning Services may use your contact information to send promotional information, service updates, company news, special offers, or other communications.
You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
Even if you opt out of marketing communications, we may continue to send communications necessary to manage an existing quote, appointment, project, transaction, or service relationship.

8. Property Photographs and Images

Elite Cleaning Services may take photographs of properties, work areas, or completed projects for purposes such as documentation, quality control, service records, or marketing.
Where photographs could reasonably identify a customer, private residence, business, or other individual, we will take reasonable steps to obtain appropriate permission before using such images publicly for promotional purposes, where required.

9. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, service providers, or other online resources.
Elite Cleaning Services is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

10. Social Media

If you interact with Elite Cleaning Services through social media platforms, your interactions may be subject to the privacy policies and terms of those platforms.
Information you publicly post or share through social media may be visible to others and should not be considered private.

11. Data Security

Elite Cleaning Services takes reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.
These measures may include limiting access to personal information, using password protections and secure systems, maintaining appropriate staff practices, and securely disposing of information when it is no longer required.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and transaction records, resolve disputes, protect our legitimate business interests, and comply with legal or regulatory requirements.
When personal information is no longer required, we may securely delete, destroy, anonymize, or otherwise dispose of it.

13. Access and Correction

You may request access to personal information that Elite Cleaning Services holds about you and may request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and reasonable exceptions.
To make an access or correction request, please contact us using the information below. We may need to verify your identity before responding to a request.

14. Privacy Concerns and Complaints

If you have questions or concerns about the collection, use, disclosure, or protection of your personal information, we encourage you to contact Elite Cleaning Services directly so that we can investigate and address your concern.
If your concern cannot be resolved to your satisfaction, you may have the right to contact the applicable privacy oversight authority in British Columbia.

15. Children's Privacy

Our website and services are not directed toward children, and we do not knowingly collect personal information from children through our website without appropriate authorization.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.

16. Changes to This Privacy Policy

Elite Cleaning Services may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology, or applicable privacy requirements.
Any updated version will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy concern, please contact us:
Elite Cleaning ServicesAbbotsford, British ColumbiaCanada
Phone: 604-308-2777Website: elitecleans.ca
Elite Cleaning Services is committed to respecting your privacy and protecting the personal information entrusted to us.